Photos are not updating on iOS app

New photos added for routes are not updating to the iOS app. This has been an ongoing issue and continues to be a problem.

My app is the current version on the current iOS and I have updated all my areas to the current MP data  

This route displays 2 photos in my app (see screenshot below), but has 10 listed on the page in the browser:

https://www.mountainproject.com/route/121344599/no-future-no-past

The 8 additional photos were uploaded into the database in middle October.

Very strange. I'm seeing 10 photos for No Future No Past in the iOS app (version 4.6.5) that went out January 2nd. I'll ask a few folks and see if we can figure out what's preventing those new photos from showing for you.

I just checked photos again for this route and I still see only two photos after the most recent app update.

Curious, do you have the photos for Banshee Wall downloaded (home screen > Manage Areas > tap Photos in upper right)? When I try, it says there are 40 but I'm wondering whether downloading the photos for a parent area is somehow preventing new ones from showing. I'm still seeing 10 photos for No Future No Past in iOS and Android. 

Hi Zander,

On November 26, I deleted an OLD beta photo that I had uploaded to the Classic Rock Wall area, and added a NEW beta photo to reflect new route development and to include a route list "key" in the image.  The new photo is HERE.

I have 2 iOS devices.  

• The first device is the one that I use daily and update regularly, has the CURRENT version of MP and iOS, and MP has the most recent Nevada data.  This phone has the OLD beta photo.  When I tap "Download All Photos" the modal reads "Photos are already downloaded and available offline" 
  • Version 4.6.6 (Build 1491) Feb 3 2025; iPhone 13 Pro, iOS 18.3.1
• The second device is one that I rarely turn on, has OUTDATED versions of MP and iOS, and MP doesn't have the most recent Nevada data update.  This phone has the NEW beta photo, displayed with distorted aspect ratio.
  • Version 4.5.0 (Build 1453) Jul 12 2021; iPhone 7, iOS 15.7.8

Current iOS, MP, and Nevada data, with OLD beta photo

Outdated iOS, MP, and Nevada data, with NEW beta photo

Zander,

I do not have any photos downloaded for any areas in the app. 

@Annie - what happens if you delete your downloaded photos for that area and then redownload them, you might also have to close/relaunch the app. Sounds like Eric is aware of an edge case related to photo caching where this can happen.

@Anna - similar question, what happens if you download the photos for Banshee Wall and then close/relaunch the app? 

Zander,
I'd guess deleting and starting over would fixed the issue but I'd rather not do that so I can test any fixed you guys push to make sure the fix works.

Zander,
I'm also seeing missing photos in the app for this route:

• https://www.mountainproject.com/route/114214380/spanky-says-no

On the website, I see 12 photos, and on the iPhone app, I see 10 photos. These two photos are missing:

• https://www.mountainproject.com/photo/127231869/brets-first-time-on-spanky-says-no
• https://www.mountainproject.com/photo/127232241/rachel-leading-spanky-for-the-first-time

Zander,
I’m also seeing photos missing from the app for this route:

https://www.mountainproject.com/route/105796992/post-moderate

The website shows 20 photos while the latest iPhone app with all state updates applied only shows 11. 

I have come across the same problem for a climb https://www.mountainproject.com/route/105946991/intimidation

It was showing a photo I uploaded on the website and other people's app but not on mine (although it has been months since the upload and I have updated the region and redownloaded all the photos).

the only way I managed to have my picture show was to delete the app and reinstall it.  Clearly not a way to make it work.

@Zander you suggested for Annie 

"what happens if you delete your downloaded photos for that area and then redownload them, you might also have to close/relaunch the app. "

I haven't found the way in the app to delete the downloaded photos.  At least this would be less intrusive than deleting the app.

@Benoit, if you go to Manage Areas (bottom button of home app screen), look for the Photos link at the top. That will show you the downloaded photos on your device, which you should be able to delete using the trash can icon. 

Related to all this, there's a "bug" (unintended consequence) of photo cacheing, where viewing photos for an area by viewing that area in the app prevents seeing newly-added photos. Deleting the app deletes the cache, which is why that's one way to force the app to show all photos including the most-recently added. I haven't tested deleting the downloaded photos and relaunching the app (not deleting but closing/reopening) as a less extreme workaround.

We're working on a better photo management process overall.

Found it thank you. I’ll try when I next have that case happening.