Frequently Asked Questions
What is Mountain Project?
Why does REI provide these sites?
Is this really free?
How do I get free stickers?
How is a climb's difficulty determined?
How are star ratings calculated?
What is a tick and how do I add one?
How can I add or remove a to-do from my to-do list?
How can I message other contributors through the site?
Should I enable location services when I download the app?
How do I download, update, or delete areas?
Does the app really work offline?
How often is the data in the app updated?
Can I add areas, routes, comments, or photos from the mobile app?
How can I create a profile?
What should I do if I didn't receive a verification email?
What does my point total mean?
How can I change my profile photo or edit my profile information?
How can I update my email address?
How can I reset my password?
How can I delete or merge my profile?
How do I change my notification settings?
Can I edit routes and areas that are already on the site?
How do I report content in closed areas or copyright violations?
How are areas and route organized?
Do I need to have climbed a route before adding it?
Should I enter projects or potential routes?
Should I enter all the areas and routes in my guidebook to 'build out' a crag?
How do I add an area?
How do I add a route?
What should I know about copyrighted material?
What are Approach and Descent Trails?
How do I add one?
Can I add more than one for an area?
Do I need a GPS to create one?
Can I use this to document a traverse climb or technical hike?
What about complicated areas, overlaps, or multiple nearby areas?
Do these need to follow established trails?
What are Regional Admins?
An Admin's job includes reviewing new content as it's submitted to the site, working with contributors to ensure routes and areas are well-described, dealing with Page Improvements, and generally keeping things organized. Regional Admins do NOT moderate the forum (that's done by REI staff).
How do you select Regional Admins?
If you would like to volunteer as a Regional Admin, you’re a top contributor in your area with extensive experience on Mountain Project, and your region does not have any (or many) existing admins, please email us via the ‘Contact’ link at the bottom of the page.
What if I have a disagreement with a Regional Admin?
Bug reports, technical issues, or problems with the Mountain Project website or mobile app.Report an issue
New feature requests, things you love, or things you'd like to see improved.Send your feedback
Can't find your answer in our FAQ? Send us an email with your question.Message us