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Syncing ticks

Original Post
Iain McCrory · · Minneapolis · Joined Jan 2017 · Points: 0

This may be a dumb question, but i cannot figure out how to sync my ticks from my phone to my account online. It has been over a week and there are climbs that are still not showing up online. I have an iphone 7 and my app is updated. I just don’t see anywhere i can sync my accounts on the app.

Thanks,
Iain

Nick Wilder · · Boulder, CO · Joined Jan 2005 · Points: 3,988

It should be automatic, but if you had no signal when you made the ticks, they may have gotten stuck.  Open the app to the homescreen (when you have a good signal), then view your ticks on the phone (to make sure they're there), and that should trigger another sync attempt in the background.  They should be on the website a couple minutes later.

Tony Bob · · Lakewood, OH · Joined Apr 2015 · Points: 10

Looks like syncing still is not working. I have an android and even with Wifi and cell connectivity, my ticks and to-dos do not sync. I repeatedly log in and out of the app and online account but the app (or website) will not upload anything and I have a bunch I am trying to backup. Anyone found a solution (besides of course going through the webpage and looking up all these routes.

awolf · · New York, NY · Joined Feb 2014 · Points: 15

I recently got a new phone (Android Samsung S10+) and I can't get my ticks to sync. If I add a new one on the webpage, that generally shows up right away on my phone. New ones on my phone usually, but not always, show up on the website. But all my old ones have not shown up on my phone yet.

I've done the basic log in / log out, adding dummy ticks on my phone and laptop while on wifi, etc. but nothing seems to work. Any ideas of what else to try?

Thanks!

William Zest · · Minneapolis, MN · Joined Jan 2019 · Points: 0

My ticks don’t update from mobile to web either.  Haven’t for weeks.   No amount of quitting, logging out and logging back in seems to have any effect.  Would love some  help!

Nathan Sullivan · · Fort Collins, CO · Joined Sep 2018 · Points: 0

I've found that opening the app and viewing an area is indeed enough to get things synced (sunk?).  I'm on iOS though, maybe it's an Android issue?

William Zest · · Minneapolis, MN · Joined Jan 2019 · Points: 0

Still no dice.  I'm on iOS and nothing suggested so far has any effect.  All ticks made in the app on my phone seem permanently stuck there.

Annie Ashenfelter · · Unknown Hometown · Joined Apr 2017 · Points: 167

William Z, do you suppose you may be logged in to different user accounts on the mobile app and the web app?  Perhaps you created a second account by mistake.  It's a unique name, and there's a different William Zest with some August/September ticks showing here:
https://www.mountainproject.com/user/200563641/william-zest/ticks
The user you've posted from is here, with ticks in overlapping areas:
https://www.mountainproject.com/user/200412170/william-zest/ticks

William Zest · · Minneapolis, MN · Joined Jan 2019 · Points: 0

Wow, nice catch Annie.  You're absolutely right, there are two separate accounts that I'm signed in to.  Bummer.  Now to transfer all of them to a single user and delete the extra one.  Thanks for your help!

Guideline #1: Don't be a jerk.

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