Trango Vergo

John Wilder wrote:

I cant remember the last time I saw an original Grigri for climbing- most everyone has made the switch.

 

Don't bigwall much do you?

John Wilder wrote:

I said climbing, not aiding. 

Anyone else just get this?

Dear Valued Vergo Customers: 

 

Thank you for participating in the Vergo recall process. The feedback from the climbing community has been overwhelmingly positive and we value your support and trust in our products.

 

Trango knows how inconvenient is for consumers to be without their VERGO belay devices during the peak climbing season, and we apologize. 

 

Trango has fixed the issue that triggered the recall and worked 24/7 to redesign the handle and sent replacement units back to you in July. 

 

Unfortunately, Trango has just become aware that during the assembly process several of the rivets attaching the handle to the replacement units were not fully pressed, which could result in the handle detaching.  If this occurs the braking mechanism remains fully functional but lowering the climber becomes more difficult.  As a result, all Vergo replacement units need to be returned to Trango immediately. 

 

This issue requires Trango to receive and inspect the replacement unit that we sent you.   We will resolve this issue and send out replacement units in the next few months. Please understand that we are doing all we can to get you your replacement Vergo as quickly as possible.

 

Trango realizes that this is disappointing and inconvenient for you, our Vergo customers.  To minimize the inconvenience, a replacement or refund is available upon your return of the replacement Vergo, please include a note if a refund is desired.  

 

The return process for the replacement units remains the same: Please visit Trango website Vergo Return, and return your replacement unit as soon as possible.

 

Thank you for your cooperation and understanding.

 

The Trango Team

Here we go again...

Received this today:

Dear Valued Vergo Customers: 

 

Thank you for participating in the Vergo recall process. The feedback from the climbing community has been overwhelmingly positive and we value your support and trust in our products.

 

Trango knows how inconvenient is for consumers to be without their VERGO belay devices during the peak climbing season, and we apologize. 

 

Trango has fixed the issue that triggered the recall and worked 24/7 to redesign the handle and sent replacement units back to you in July. 

 

Unfortunately, Trango has just become aware that during the assembly process several of the rivets attaching the handle to the replacement units were not fully pressed, which could result in the handle detaching.  If this occurs the braking mechanism remains fully functional but lowering the climber becomes more difficult.  As a result, all Vergo replacement units need to be returned to Trango immediately. 

 

This issue requires Trango to receive and inspect the replacement unit that we sent you.   We will resolve this issue and send out replacement units in the next few months. Please understand that we are doing all we can to get you your replacement Vergo as quickly as possible.

 

Trango realizes that this is disappointing and inconvenient for you, our Vergo customers.  To minimize the inconvenience, a replacement or refund is available upon your return of the replacement Vergo, please include a note if a refund is desired.  

 

The return process for the replacement units remains the same: Please visit Trango website Vergo Return, and return your replacement unit as soon as possible.

 

Thank you for your cooperation and understanding.

 

The Trango Team

Is it this one? Seems like a self inspection would do the trick unless it really is ALL. I can't remember what the last ones looked like.

Momoface wrote:

Is it this one? Seems like a self inspection would do the trick unless it really is ALL. I can't remember what the last ones looked like.

It looked the same as they left that part alone.  I tried prying my handle off with no luck.  Seems way stronger than the last one.

Hmm, I dunno, my disk seems worse, my old one was more flush before it got janky.

I'm keeping mine and I'll deal with it if the handle does come off 

I got to use mine two whole days before I got the re-re-call notice    

Momoface wrote:

Hmm, I dunno, my disk seems worse, my old one was more flush before it got janky.

I noticed that on mine as well, but the handle feels more sturdy than the last so I disregarded it.

kevin deweese wrote:

I'm keeping mine and I'll deal with it if the handle does come off 

Even if it does fall off, can't you just stick it back on for the rest of the lower?  Duck tape?  Trango said the cam still works so as long as the handle is slightly usable you'd be okay for emergencies.

Wowww that's some tough breaks for Trango

nathanael wrote:

Wowww that's some tough breaks for Trango

No it's not, it's only a tough break if the issues were out of their control. Both recalls happened because they were too lazy or incompetent to do QA properly, which is super frustrating since the Vergo is the nicest belay device I've used 

So, the disk, aka retaining cap, in my Vergo fell out. Apparently that cap is there to keep handle return spring in place. Once spring falls out, handle becomes floppy. Safety of device is not compromised though - my wife was belaying with it just fine, including catching a few falls.

I returned my Vergo, which I consider a huge mistake - would take me, roughly, 15 min to fix, most of the time would be spent waiting for the glue to cure. If you decide not to return your Vergo, make sure to run a bead of glue around that cap. I would choose something that retains flexibility once it is set - g-flex epoxy, or two part polyurethane adhesive.

amarius wrote:

So, the disk, aka retaining cap, in my Vergo fell out. Apparently that cap is there to keep handle return spring in place. Once spring falls out, handle becomes floppy. Safety of device is not compromised though - my wife was belaying with it just fine, including catching a few falls.

I returned my Vergo, which I consider a huge mistake - would take me, roughly, 15 min to fix, most of the time would be spent waiting for the glue to cure. If you decide not to return your Vergo, make sure to run a bead of glue around that cap. I would choose something that retains flexibility once it is set - g-flex epoxy, or two part polyurethane adhesive.

Was your retainer cap noticeably loose or did it look fine like in momoface's picture?

Cameron Fisher-Gomez wrote:

Was your retainer cap noticeably loose or did it look fine like in momoface's picture?

Looked OK as far as I remember when I inspected it initially. Now there is a hairline fracture in the cap. Perhaps there was an impact that caused the cap to fracture and undid HF weld that kept it in place.

Cameron Fisher-Gomez wrote:

Was your retainer cap noticeably loose or did it look fine like in momoface's picture?

I don't think mine looks fine. Maybe you can't see it quite clearly in the picture but there is a definite gap around the edge, which should be flush. It's like the whole thing is floating, and as I was cranking on the handle assembly last night trying to rip it off (I can't, not with out significantly more Muscle Milk) it would pry the cap off even further.

Momoface wrote:

I don't think mine looks fine. Maybe you can't see it quite clearly in the picture but there is a definite gap around the edge, which should be flush. It's like the whole thing is floating, and as I was cranking on the handle assembly last night trying to rip it off (I can't, not with out significantly more Muscle Milk) it would pry the cap off even further.

Sorry, misunderstood your post.  Mine looks similar to yours but it won't budge with any amount of effort I put into it.

I contacted Trango two days ago. (24 October 2017).

I asked them for an ETA for their re-recalled Vergo’s. 

Their response?

“Sorry...no timeline”.

Pathetic!

I chose to stop waiting, and asked for my money back instead. 

Looking at the GriGri2...or possibly the Mad Rock Lifeguard  (Not too interested in the newest, and phat expensive, GriGri+).

Leaning towards the Mad Rock Lifeguard at the moment.

Gotta say I am bummed, as the Vergo was really a sweet design. It paid-out my 9.5mm rope super nicely, and I loved the horizontal motion which really helped to relax the shoulders.

It looks like these things are off the market. You cant seem to buy one anymore. Did Trango just cut their losses and stop making it?