Quick Props to Patagucci

Just wanted to share another great customer service experience with Patagonia:

I brought my down sweater that I have had for a few years to the Boston Patagonia store with a minor zipper issue. In full disclosure, this jacket has been through a lot and is full of "character"(dirt, blood stains and approximately 2-3 feet of Duct tape).
They immediately pointed me to the back of the store where the new down sweaters are on display and instructed me to pick out a new one.

Quality & customer service go a long way!

Jason

If you've ever ordered from the classic print catalog over the long past years, you know that many photos of gear and clothes are from regular people who bought stuff. Now there is a massive coffee table book out with tons of those photos to display. Just saw it mentioned in latest Climbing mag. Pricy, but looks worth it if you enjoy their clothing history and great classic photos. (Cover shot is of a teenage climber named Lynn Hill).

Though Patagonia can have great costumer services sometimes and when they do like in your case it is awesome. I have been not so impressed as of late. I once brought a pair of jeans in that I felt were falling apart early and instead of either replacing them or giving me credit they started to bargin with me. Asking me how much the pants are worth to me. I was very taken back

As far as the catalogs go, I have received close to six this year alone, maybe more. I am always amazed that for a company that calls them self environmentally responsible, that they have no problem sending out so many Catalogs.

Patagonia is the KING of greenwashing. Environmentally responsible? PUH-LEEZE!
They'd have a shred of credibility if they sold nothing new, only used and unwanted clothing rather than hyping the eco-benefits of a NEW $30 t-shirt that says Live Simply!
Does nobody catch the irony?!
I'd be more inclined to hype my eco-awareness and responsibility by hawking a worn and stained white v-neck with Live Simply scrawled in Sharpie across the front.
Promoting consumerism and materialism and all things NEW is not ECO-friendly. Duh.

joe q fed up wrote:Patagonia is the KING of greenwashing. Environmentally responsible? PUH-LEEZE! They'd have a shred of credibility if they sold nothing new, only used and unwanted clothing rather than hyping the eco-benefits of a NEW $30 t-shirt that says Live Simply! Does nobody catch the irony?! I'd be more inclined to hype my eco-awareness and responsibility by hawking a worn and stained white v-neck with Live Simply scrawled in Sharpie across the front. Promoting consumerism and materialism and all things NEW is not ECO-friendly. Duh.

+1

You guys make some interesting points, but in all fairness, I am pretty sure Patagonia never claimed to prioritize "saving the planet" over being a successful outdoor outfitter. They do however claim to be more earth-conscious than their competitors.

Not looking to engage in a debate about eco-friendly consumerism, just looking to give credit where it's due.

Jason

AntinJ wrote:I have had for a few years.... this jacket has been through a lot and is full of "character"(dirt, blood stains and approximately 2-3 feet of Duct tape).

After you use the crap out of some garment for two years, you take it in for a warranty? Have you no shame.

id be shameless too for a new sweater ...

lol

I have no shame, but I have on numerous occasions returned items, cause fo blown out zipper, or "It didn't work the way I liked" and have gotten the best customer service.

Please pick out a new one is usually the answer.

Only ONCE when I brought in a sweater that probably 10 or so years old did they attempt to bargain with me, but seeing I wasn't happy they told me to pick out a new one.

I just returned a pair of alpine/BC Ski pants 2 weeks ago for a new pair....

I LOVE PATGUCCI............

Yes they are expensive, yes they have aggressive/beautiful marketing, but they are a business and do much better and IMHO make a better product than most.......

I don't have any experience with Patagucci, but I have had an amazing run with Marmot. They have replaced gear due to de-lamination, failed zippers, etc without any hesitation or questions. A great company that stands behind their product.

Greg D wrote: After you use the crap out of some garment for two years, you take it in for a warranty? Have you no shame.

View it as you may, but I am sure Patagonia is psyched to see their customers using their products in the mountains. Which I can only imagine is great marketing for them. They would be crazy not to replace a well used item when a manufacturing defect occurs. If they didn't, then the climbers who put their stuff to the test wouldn't buy it anymore, and therefore wouldn't be seen out in the backcountry rocking their gear.

Also, the zipper on the original down sweater was upgraded to a beefier design.

pataguccia is out of touch with real climbers.