Route profile pictures not loading?

Recently none of the profile pictures for the route load on my iPhone? I’ve tried redownloading app but didn’t fix it. It does this for every route?

This will be in version 4.6.7, likely end of the week or early next week.

Also, none of the zones are loading on the map view

Do you have the UT area downloaded under Manage Areas at the bottom of the home app screen? Here's what it looks like for me in iOS, newest app version 4.6.7 available in App Store now.

4.6.7 includes a fix for the missing top photo thumbnail, the Routes Next Door bug, and increases the availability of updates for areas (now weekly).

Zander Göpfert wrote:

Do you have the UT area downloaded under Manage Areas at the bottom of the home app screen? Here's what it looks like for me in iOS, newest app version 4.6.7 available in App Store now.

Yep, have various states/areas downloaded - none are working. My partner is also having the same issue on her app. 

If I zoom wayyy out, the locations start showing up - however, the second I start zooming in is when they disappear. 

Can you confirm that you're on the latest version of the app? It should be Version 4.6.7. On main app screen, scroll to the bottom and tap About. 

yep, confirmed

Thanks, would you mind logging out of the app and then back in? And then deleting/redownloading the areas that aren't showing sub-areas on the map? The screenshot view you provided is what it looks like when you don't have the area downloaded, so something is preventing the app from recognizing that you've downloaded those areas (which would mean that if you searched for a route in an area you'd download, you probably wouldn't see it in the search results either). 

Thanks for bearing with me! 

Apologies, forgot to follow up. Deleting the app and redownloading did the trick! Cheers

Thanks for confirming, glad that worked. 

The bug I'm having now is that route profile pictures aren't clickable anymore, and they may not show up in the route photo list below if there are no other route photos (IE if the only photo is the profile photo, that photo won't show up in the photos list and so you can't expand it)

MattH wrote:

The bug I'm having now is that route profile pictures aren't clickable anymore, and they may not show up in the route photo list below if there are no other route photos (IE if the only photo is the profile photo, that photo won't show up in the photos list and so you can't expand it)

+1 on this. I can’t tap to open the main image, I can however select it from below.

Thanks, Matt and Cory. Adding this ticket and hopefully a fix can be included in the next release. I'll follow up.