What's happening with Acopa?

So I have been a pretty loyal Acopa customer for several years now since their revamp. Although they have had some QC issues their customer service has always been great and I always felt good supporting them. Recently though it seems that something has changed. I sent a pair of Aztecs for resole in July and I still have not heard a word about them. I have sent two messages asking about the order with zero response (end of November and this last week). I know resoles can take awhile but 5 months is getting out of hand. I have had resoles from Acopa before and they took about 3 months on the long end. The Rubber Room is a tiny operation and likely doing many more resoles and only takes about 2ish months to get them done it seems.

I also recently ordered another pair of shoes and still have had no update on shipping after about a week. 

Has anyone been experiencing similar issues? They are a small company and I give some grace for that, as I have for the past four years, but this is getting a little out of hand. I have purchased a total of now 6 pairs of shoes from them over the years but this is making me think about going back to LS shoes full time now.

Also a fan of Acopa but I had similar communication issues recently.  Everything worked out but it took alot of follow up to make it happen.

They've taken their factory service option off the website, the link now gives a 404. I've also noticed many many sizes of shoes out of stock. I keep hoping it's because there's some big revamp coming but I'm doubtful.

Isaac Mann-Silverman wrote:

They've taken their factory service option off the website, the link now gives a 404. I've also noticed many many sizes of shoes out of stock. I keep hoping it's because there's some big revamp coming but I'm doubtful.

I feel if there was a revamp I would at least get a damn reply about my orders. I really don't want to be forced to backcharge my credit card for these purchases.

I had a resole take 6 months and probably sent them a dozen emails, called them, and even messaged them on social media with no response until the day they shipped. I’m also waiting on new shoes that I ordered 3 months ago. At this point I’ve been trying to cancel the order but yet again, no response. They mentioned a move from CA to TX a while back, seems like that’s not going well. I’m going to try to get my credit card to refund me at this point since I don’t think I’m getting the shoes and I don’t really want them anymore anyway; got a pair of gamas that are falling apart after 10 indoor sessions. Plus all the models have sole delam issues

I had similar issues wit lack of communications and slow order processing. The shoes I ordered a few months ago took 2 months to arrive.

What's the issue with delamination? I didn't know anything about it, otherwise I wouldn't have purchased these shoes

All a bummer to hear. I found a deal on the Gama hoping it would be my home-away-from-home shoe, but I don't think it'll arrive in time to serve that purpose. Have they just been entirely unresponsive for people lately? Anything but radio silence? I swear just a couple months ago I was inquiring about sizing and they were fast!

M K Robertson wrote:

I had similar issues wit lack of communications and slow order processing. The shoes I ordered a few months ago took 2 months to arrive.

What's the issue with delamination? I didn't know anything about it, otherwise I wouldn't have purchased these shoes

The sole sometimes delams from the rand at the toe. Otherwise good rubber just splits at the seam. Its an issue with the glue they’re using and haven’t fixed yet.

Update: within hours of me requesting a refund for my MIA resoles I got a shipping notification. I wonder how long they’ve been sitting waiting to ship……

no reply to my questions or my actual emails with any justification or explanations however….

That’s too bad, I love my Aztecs and am almost due for another pair.  Hopefully they sort it out.

I too have had no luck getting a response from info@acopaoutdoors.com to a request for a size exchange. I have emailed every other day since 12/9. I also initiated a chat session on the website this morning - the session remains active, but no human has responded.

I suspect that they are quietly going out of business with only the owner(s) remaining to sell the inventory and ignore all non-order communications. Sad as I really like my Aztecs.

Acopa employee explains inventory transfer on reddit (august 2024) Acopa Inventory Transfer 

Trevor Kerber wrote:

Acopa employee explains inventory transfer on reddit (august 2024) Acopa Inventory Transfer 

The explanation makes little sense.

I just wanted to add one more data point to the thread:  I ordered some shoes on 12/12, got confirmation they shipped today (12/18) and they're expected to be delivered on 12/21.  It's not Amazon, but that really isn't too bad.

It does seem like they're prioritizing sales over customer service.  Good luck to those waiting! 

Yesterday I realized that the size I wanted to exchange was out of stock, so I sent another email requesting a return instead of an exchange. Today we have a response, RMA, printable postage, etc. So maybe they are deprioritizing more difficult customer service requests but still being responsive to simple ones?

Hmmm, not sure what to do. Been thinking of getting the JB's for a minute.  

I see on the discounts forum Acopa is now 35% off, looks to me that discount is their new price and website states all sales on discounted shoes are final. 

Still a risk of non delivery if I buy them? 

It looks like they’re only selling in-stock sizes with no returns.  Maybe use paypal or something so you can dispute the charge if they don’t ever ship, but if you don’t already know your size it’s a bit of a dice roll.

I got my pair of super discounted Gammas pretty quickly. I really want Acopa to succeed, and I hope they’re not liquidating their stock and going out of business, but   

Sigh my old OG JB’s are the best built shoe Iv had. Probably on their 10 th resole 

Maybe the legends will be a nice delux shoe that will last like the originals. 

I sent in 3 pairs for resole 6/1 and received two back the last week of October. They seemed to have lost one pair. They keep saying they’d send me a new pair of shoes but haven’t followed through yet. Unfortunately, I've had to resort to disputing the original charge with the CC company.

They got me with that 35% off sale, though. Had to buy another pair before not being able to buy them anymore. 

Well, just got a text:

“Due to circumstances beyond our control, Acopa will transition to make-to-order production, pausing regular services.

We will conduct a final production batch of outstanding orders, with a waiting period of 3 weeks. Your order is included. We'll just need your confirmation to proceed.”

…

“You have 24 hours to respond. If we don’t hear from you by then, we’ll proceed with production as our factory closes on the 6th. After this period, no changes, returns, or refunds will be possible.

Thank you for your understanding and support. We look forward to serving you again!”

Bummer