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"What's New" photos tab not working

Original Post
J P · · Portland, OR · Joined Jan 2016 · Points: 474

I check my favorites frequently, but switching to or directly accessing the Photos tab doesn't work:
https://www.mountainproject.com/whats-new?type=photos&locationId=favs&days=0

"www.mountainproject.com is currently unable to handle this request.

HTTP ERROR 500"

J P · · Portland, OR · Joined Jan 2016 · Points: 474

Randomly, it is working again. 

Gregger Man · · Broomfield, CO · Joined Aug 2004 · Points: 1,834

I was having this problem only for the 'What's new' photos in Colorado. I drilled down and started changing the area to sub-areas to see where the trouble was. It appears that there is a glitch in Golden | Clear Creek Canyon | Tunnel 4 Roof Routes  - because that sub area is listed for new photos but it doesn't seem to exist in the route database when I try to get there by normal navigation from Clear Creek... Error 500.

Adam bloc · · San Golderino, Calirado · Joined Dec 2012 · Points: 3,171
Gregger Man wrote:

I was having this problem only for the 'What's new' photos in Colorado. I drilled down and started changing the area to sub-areas to see where the trouble was. It appears that there is a glitch in Golden | Clear Creek Canyon | Tunnel 4 Roof Routes  - because that sub area is listed for new photos but it doesn't seem to exist in the route database when I try to get there by normal navigation from Clear Creek... Error 500.

Good work, I was having the same issue

Zander Göpfert · · Boulder County, CO · Joined Jun 2016 · Points: 199

Thanks for flagging and doing some digging! We're looking into this.

Alex Morano · · Colorado · Joined Jun 2017 · Points: 1,357

Mine also isn’t working for Poudre canyon area in Colorado as well

John RB · · Boulder, CO · Joined Oct 2016 · Points: 194

A week later... the photos for Tunnel 4 Roof Routes, as noted above, are still not loading. They do load on the app, just not on the website.

Alex Morano · · Colorado · Joined Jun 2017 · Points: 1,357

Poudre canyon is also still broken

drewp · · Vegas · Joined Jul 2012 · Points: 1,766

having same issue where photos tab gives 502 server error for wyoming.

Zander Göpfert · · Boulder County, CO · Joined Jun 2016 · Points: 199

This has been tricky to track down, appreciate everyone's patience. 

Gregger Man · · Broomfield, CO · Joined Aug 2004 · Points: 1,834

The day I had posted about the photos in (Clear Creek Canyon | Tunnel 4 Roofs) being broken was one day after that sub-area was created and routes added. Is there some process for new areas that awaits a human approval and keeps a portion of the content in digital purgatory perhaps?

Zander Göpfert · · Boulder County, CO · Joined Jun 2016 · Points: 199

We think we've found the issue. Without getting into details, we're "whack-a-mole-ing" a few of the photos that are causing issues, which is why some of the pages should be loading again, while also trying to address the root cause, which will take a bit longer. Please post examples if you come across them. 

Zander Göpfert · · Boulder County, CO · Joined Jun 2016 · Points: 199

I'll start :) 

Photos not loading at Catfish Corner area ( mountainproject.com/route/1…), which appears to be related to the What's New: photos page for San Diego County/North San Diego County/Mount Woodson from loading (this was flagged by a user via email). 

Zander Göpfert · · Boulder County, CO · Joined Jun 2016 · Points: 199

A fix went out this afternoon that should help resolve most of these. Please post examples where it seems to still be happening if you find any. Thanks. 

Guideline #1: Don't be a jerk.

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