Log in Failure

It is telling me I do not have an account with this email when i go to log in.  I had it connected to my FB, but then changed my FB account email so because of that I assume the website got confused. So now I am logged out on both the web and the mobile and the password helper refuses to acknowledge any of my emails have an account with MP.

In order to post this I had to make an alternative account. But 0% of my emails that I use (or have used in the past) are currently showing up as on MP and I would appreciate some help rectifying the situation

Hi Kyle, 

Please email support@mountainproject.com and someone will help. (If you can send a URL for the account you aren't able to log into, that would be the quickest way to restore access.) 

I'm having almost the same issue! My phone experienced a catastrophic failure and I had to unexpectedly get a new one without getting any of my account info off. When I got my new phone and tried to login with MP, it takes me to a new account with no history and with no ticks. Yet when I search for my name on MP I can see my account, with my current Facebook profile picture. No idea how to login to that account, as it was probably setup with an email from 2017, and then I linked it at some point to my Facebook and never looked back. I suspect that changing my Facebook email at some point in the last 7 years has something to do with it. Anyhoo, I'd really appreciate it if someone could help me consolidate/get back into what was my account. And if this isn't possible, can you at least delete the old account and xfer my ticks/history to a new account under my name? Thank you 

Michaela Farr wrote:

I'm having almost the same issue! My phone experienced a catastrophic failure and I had to unexpectedly get a new one without getting any of my account info off. When I got my new phone and tried to login with MP, it takes me to a new account with no history and with no ticks. Yet when I search for my name on MP I can see my account, with my current Facebook profile picture. No idea how to login to that account, as it was probably setup with an email from 2017, and then I linked it at some point to my Facebook and never looked back. I suspect that changing my Facebook email at some point in the last 7 years has something to do with it. Anyhoo, I'd really appreciate it if someone could help me consolidate/get back into what was my account. And if this isn't possible, can you at least delete the old account and xfer my ticks/history to a new account under my name? Thank you 

No problem. I'll follow up directly via your email to Support.

Thanks! I look forward to hearing from you.

Hey Michaela, 

Would you mind checking your spam folder? I sent you an email on 3/15 from my Adventure Projects email. Happy to send it again, too.

Nothing in my spam sorry! It seems possible that it didn't send to the right email address, given the above issues. Is there an email address where I can reach you? 

Good point :) please email support@mountainproject.com - thanks!