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Morgan Patterson
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Jul 17, 2012
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NH
· Joined Oct 2009
· Points: 8,960
MaryR wrote:My point was more that our energy can be better spent trying to do something productive than complaining about not getting a deal. And by productive, I don’t mean smearing a company in an online forum. My final words on this, I’m out! OP stated numerous times this has nothing to do with not getting the deal... it's the poor custy service that resulted from asking for one.
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Scott McMahon
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Jul 17, 2012
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Boulder, CO
· Joined Feb 2006
· Points: 1,425
MaryR wrote:I'll concede and retract some of my comment; however, a “white whine” is simply an American whine. My point was more that our energy can be better spent trying to do something productive than complaining about not getting a deal. And by productive, I don’t mean smearing a company in an online forum. My final words on this, I’m out! Good thing it's your final words...I was going to have to lend you a shovel for that hole you're digging. Good luck with that Africa thing.
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Jason N.
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Jul 17, 2012
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Grand Junction
· Joined Mar 2011
· Points: 10
MaryR wrote:I'll concede and retract some of my comment; however, a “white whine” is simply an American whine. My point was more that our energy can be better spent trying to do something productive than complaining about not getting a deal. And by productive, I don’t mean smearing a company in an online forum. My final words on this, I’m out! And climbing is an unproductive hobby. What's your point? EDIT: Most hobbies are pretty unproductive.
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Scott McMahon
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Jul 17, 2012
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Boulder, CO
· Joined Feb 2006
· Points: 1,425
Jake Jones wrote:Hahaha. Good grief. Poor Mary. I can't resist this...haha!!! Great Stuff! MaryR does not have any contributions that have been rated Great or Useful.
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divnamite
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Jul 17, 2012
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New York, NY
· Joined Aug 2007
· Points: 90
JesseT wrote:All Kevin had to say in the first email response was: "I wish I could, but due to agreements with our retailers we are unable to sell our products below MSRP. Apologies, Kevin" or something of that nature and all would be well, yes? Why should Kevin apologize? OP bought the gear at the price he was willing to pay, and received the gear as promised. As far as I'm concerned, Kevin full filled his part of the agreement. If the delivery was delayed, or missing items, then yes, Kevin should apologize and work something out.
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Tim Stich
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Jul 17, 2012
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Colorado Springs, Colorado
· Joined Jan 2001
· Points: 1,516
divnamite wrote: Damn, IRS tells you to fuck your mother? That's harsh! I'm pretty sure Joe Pesci tells you that, not the IRS.
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Jay Karst
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Jul 17, 2012
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Golden
· Joined Oct 2007
· Points: 65
According to Turban et al. (2002),[1] "Customer service is a series of activities designed to enhance the level of customer satisfaction So had Kevin sent Kenan a free T-Shirt Then......
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JesseT
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Jul 17, 2012
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Portland, OR
· Joined May 2011
· Points: 100
divnamite wrote: Why should Kevin apologize? OP bought the gear at the price he was willing to pay, and received the gear as promised. As far as I'm concerned, Kevin full filled his part of the agreement. If the delivery was delayed, or missing items, then yes, Kevin should apologize and work something out. First off, in customer service it's classy to apologise when you don't have to. There's obligation, then there's class. Do you want to be treated like a my-part-of-the-agreement-has-been-met-machine, or like a person? Say you're going to the convenience store for a 6 pack. After you pay for the beer the clerk insults your mother. Do you want to go back to that store next time? I mean, the clerk fulfilled his part of the agreement. There's nothing wrong with "I'm sorry that I'm unable to provide the experience you're looking for". It's way better customer service than "This is how it is. Deal."
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mapeze
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Jul 17, 2012
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Unknown Hometown
· Joined Aug 2010
· Points: 10
Kevin Daniels aka KD wrote:totem a spanish company receiving government subsidies a company selling at wholesale pricing that undermines the entire structure of shops with paid employees. a company thats #1 goal is $$$$$$$$$$$$$$$$$$$$ fixe hardware a company i could have made so much $$$$$$$$$$$$$ with selling the products as totem does for the last 20 years !!!! i would rather love and support my sport, people and swing my hammer on a jobsite when needed kevin daniels Kevin, just to clarify: Totem is not receiving subsidies. We get the capital needed to start with the manufacturing and commercialization of Totem Cams from various sources: - Our pocket. - Venture capital investment group. This group is government dependent. They invest on our project with a certain conditions that can be or not be profitable for them. The time will say. - Three loans guaranteed by our patent. We are now paying back the loans and we will need to pay to the venture capital investment group an amount fixed by the conditions we firmed. We sell our products in US at a given price to compete with another brands. Our price is not lower than our competitors price excepting Fixe, and in the case of Basic Cams the price is the same as Aliens price when they were made by CCH. And to be clear: our first goal is to get a job where we will be happy, trying to improve climbing gear. Many times is not easy nor comfortable. I hope I earn your respect.
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NC Rock Climber
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Jul 17, 2012
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The Oven, AKA Phoenix
· Joined Dec 2009
· Points: 60
^^^^ That is called being polite and professional. Another great reason to buy from Totem. I knew next to nothing about Fixe USA before this thread. After what I have read, I think that I will be spending my money elsewhere.
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Scott McMahon
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Jul 17, 2012
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Boulder, CO
· Joined Feb 2006
· Points: 1,425
NC Rock Climber wrote:^^^^ That is called being polite and professional. Another great reason to buy from Totem. I knew next to nothing about Fixe USA before this thread. After what I have read, I think that I will be spending my money elsewhere. After all, that's what customer services is all about. How many customers exponentially have been potentially lost or dissuaded from a purchase just from this one simple email exchange and ensuing thread? One thing you learn in school about marketing, the power of word of mouth is substantial. From one single $20 positive experience with Colorado Crack Gear I've already made two positive posts on this site in reference to my purchase. Then mulitply that by the people that might read it and consider a purchase or my friends that I recommend. It's a big deal. After quality of product, quality of service is the next big thing on my list.
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TheBirdman Friedman
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Jul 17, 2012
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Eldorado Springs, Colorado
· Joined Jan 2010
· Points: 65
MaryR wrote:I'll concede and retract some of my comment; however, a “white whine” is simply an American whine. My point was more that our energy can be better spent trying to do something productive than complaining about not getting a deal. And by productive, I don’t mean smearing a company in an online forum. My final words on this, I’m out! Yes you can Mary! So let me get this straight Jake, you're offended by the racial implications of a white wine comment but chauvinism is perfectly acceptable in your view (see quote from another thread below)? Talk about the pot calling the kettle black. Jake Jones: Aeryn wrote: "So my "Totally Mindless Chalk Use" post has led me to an additional question... what climbing etiquette should be abided by? For me, climbing etiquette involves: 1. Climbing thoughtfully. That covers a lot... but with respect to chalk (as that is what prompted this post), use chalk sparingly and only when necessary, don't leave handprints or other doodles, and do what you can to ensure you are not dropping chalk bits behind you; 2. If you are camping at large, don't camp next to someone (without their consent) just because it is a choice spot... some folks just want to be left alone; 3. If you are at a crag and there are only two other people there, don't set your anchor on top of theirs and climb the routes they are on (again, without their consent)... climb something in close proximity; 4. Pick up after yourself. "Leave no trace" is a damn good rule to live by. Also, I wholeheartedly encourage everyone to pick up the trash others have left behind; 5. Don't climb up someone's ass... not literally (again, if you have consent, go for it), but when on crowded routes be patient; 6. Keep quiet unless circumstances indicate otherwise. Lots of us like to get lost in the solitude of the rock... respect that and don't be rowdy unless rowdy is called for; 7. Don't put cigs out on the rock. It leaves a mark that is kinda ugly (imho); 8. If you add webbing, etc. to an anchor, be conscientious of what's left behind. If you add new, consider cutting and carrying away the oldest piece.... That's all I can think of at the moment, but I'm certainly interested in others' ideas. Though I rarely climb with others around, might be I've been pissing a whole lot of folks off without even realizing it..." What are you wearing? Furthermore, Scott McMahon said: I can't resist this...haha!!! Great Stuff! MaryR does not have any contributions that have been rated Great or Useful. Maybe Mary is just out warming up on climbs 2 number grades above your project instead of racking up great comments on MP, Scott. Consider this a gentle reminder of Rule #1. And now back to your regularly scheduled programming of a pissing contest of completely irrelevant opinions regarding customer service.
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T.C.
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Jul 17, 2012
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Whittier, NC
· Joined Oct 2010
· Points: 0
And when do the new BD cams come out? Kevin has more problems to worry about than some bad customer service.
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Anonymous
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Jul 17, 2012
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Unknown Hometown
· Joined unknown
· Points: 0
TheBirdman wrote: Yes you can Mary! So let me get this straight Jake, you're offended by the racial implications of a white wine comment but chauvinism is perfectly acceptable in your view (see quote from another thread below)? Talk about the pot calling the kettle black. Jake Jones: Aeryn wrote: "So my "Totally Mindless Chalk Use" post has led me to an additional question... what climbing etiquette should be abided by? For me, climbing etiquette involves: 1. Climbing thoughtfully. That covers a lot... but with respect to chalk (as that is what prompted this post), use chalk sparingly and only when necessary, don't leave handprints or other doodles, and do what you can to ensure you are not dropping chalk bits behind you; 2. If you are camping at large, don't camp next to someone (without their consent) just because it is a choice spot... some folks just want to be left alone; 3. If you are at a crag and there are only two other people there, don't set your anchor on top of theirs and climb the routes they are on (again, without their consent)... climb something in close proximity; 4. Pick up after yourself. "Leave no trace" is a damn good rule to live by. Also, I wholeheartedly encourage everyone to pick up the trash others have left behind; 5. Don't climb up someone's ass... not literally (again, if you have consent, go for it), but when on crowded routes be patient; 6. Keep quiet unless circumstances indicate otherwise. Lots of us like to get lost in the solitude of the rock... respect that and don't be rowdy unless rowdy is called for; 7. Don't put cigs out on the rock. It leaves a mark that is kinda ugly (imho); 8. If you add webbing, etc. to an anchor, be conscientious of what's left behind. If you add new, consider cutting and carrying away the oldest piece.... That's all I can think of at the moment, but I'm certainly interested in others' ideas. Though I rarely climb with others around, might be I've been pissing a whole lot of folks off without even realizing it..." What are you wearing? Furthermore, Scott McMahon said: I can't resist this...haha!!! Great Stuff! MaryR does not have any contributions that have been rated Great or Useful. Maybe Mary is just out warming up on climbs 2 number grades above your project instead of racking up great comments on MP, Scott. Consider this a gentle reminder of Rule #1. And now back to your regularly scheduled programming of a pissing contest of completely irrelevant opinions regarding customer service. Hey Birdman not sure what you are trying to do there buddy... Less I miss my guess that comment on "white whine" by mary violated rule #1 in the first place. If you are friends with Mary and trying to defend her comments, cool. Friends are good.
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Josh Kornish
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Jul 17, 2012
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Kalispell, MT
· Joined Sep 2009
· Points: 800
Kevin Daniels aka KD wrote:totem a spanish company receiving government subsidies a company selling at wholesale pricing that undermines the entire structure of shops with paid employees. a company thats #1 goal is $$$$$$$$$$$$$$$$$$$$ fixe hardware a company i could have made so much $$$$$$$$$$$$$ with selling the products as totem does for the last 20 years !!!! i would rather love and support my sport, people and swing my hammer on a jobsite when needed kevin daniels WEAK.
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TheBirdman Friedman
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Jul 17, 2012
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Eldorado Springs, Colorado
· Joined Jan 2010
· Points: 65
J Hazard wrote: Hey Birdman not sure what you are trying to do there buddy... Less I miss my guess that comment on "white whine" by mary violated rule #1 in the first place. If you are friends with Mary and trying to defend her comments, cool. Friends are good. I'm pointing out two wrongs don't make a right. And since when is the MP population so thin-skinned? I've seen a lot worse than white wine on here. Edited to add: Just follow any of the threads involving Elenor. You'll see things that rise to a level of offensiveness beyond anything you'd see in the Red Light district in Amsterdam. Yet, nobody seems to mind when it's directed at a troll.
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NC Rock Climber
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Jul 17, 2012
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The Oven, AKA Phoenix
· Joined Dec 2009
· Points: 60
TheBirdman wrote: ...Consider this a gentle reminder of Rule #1. And now back to your regularly scheduled programming of a pissing contest of completely irrelevant opinions regarding customer service. After that ad hominem retort that has nothing to do with the OP or the subject of the discussion, I find it a little ironic that you would bring up Rule #1 and irrelevant opinions. FWIW, I thought Mary's post was weak, but so was Jake's post that you quoted.
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Scott McMahon
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Jul 17, 2012
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Boulder, CO
· Joined Feb 2006
· Points: 1,425
TheBirdman wrote:Furthermore, Scott McMahon said: I can't resist this...haha!!! Great Stuff! MaryR does not have any contributions that have been rated Great or Useful. Maybe Mary is just out warming up on climbs 2 number grades above your project instead of racking up great comments on MP, Scott. Duly noted on rule #1....however I could care less if someone climbs 5.16 or 5.0. That doesn't really carry a huge amount of weight with me considering climbing's history of badasses that never got above 5.9. But I probably just got carried away with my response to her ludicris and rather racial comment.
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TheBirdman Friedman
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Jul 17, 2012
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Eldorado Springs, Colorado
· Joined Jan 2010
· Points: 65
Scott McMahon wrote: Duly noted on rule #1....however I could care less if someone climbs 5.16 or 5.0. That doesn't really carry a huge amount of weight with me considering climbing's history of badasses that never got above 5.9. But I probably just got carried away with my response to her ludicris and rather racial comment. Scott, we can agree on this. I was just trying to bring everyone back to some level of civility and point out throwing gasoline on a fire isn't the way to put it out.
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Scott McMahon
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Jul 17, 2012
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Boulder, CO
· Joined Feb 2006
· Points: 1,425
TheBirdman wrote: Scott, we can agree on this. I was just trying to bring everyone back to some level of civility and point out throwing gasoline on a fire isn't the way to put it out. And you are 100% correct...thanks for pulling my reins on that. :o)
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