What's up with having to re-download California every few days?

I notice that I'm constantly being prompted to re-download the whole state of California, and am not able to see any routes or areas without first re-downloading. Sometimes it's just annoying, but other times (in J Tree with no signal), it actually prevents me from being able to use the app. I know California is a big state with lots of routes, but do we really need updates 3x a week? Think we could maybe bundle the updates into a monthly push? 

That sounds like a corrupted database.  When you're in a place with solid wifi, completely delete the app from the phone and then reinstall it.  Hopefully that solves it - it's not supposed to do that!

Exact same problem for me. Didn't notice until I got in to J Tree and tried to check some route info, and couldn't. But it was working fine the day before. Ideally even if there are updates available, it should still work with the old data until you do the update.

Are you guys on iPhone or Android?

Eric Internicolawrote:

Are you guys on iPhone or Android?

Android for me.

Nick Wilderwrote:

That sounds like a corrupted database.  When you're in a place with solid wifi, completely delete the app from the phone and then reinstall it.  Hopefully that solves it - it's not supposed to do that!

Thaaaaaaat makes more sense. I'll try the ole uninstall/reinstall trick. Thanks Nick!

Eric Internicolawrote:

Are you guys on iPhone or Android?

Android

Very annoying and often won't let me re-download 

ALSO! Good god it's 1.65 GB!!!  Your killing our phone storage.  Need to be able to download only parts of it, considering it's probably 5x the size of most other states.  Providing option to download by regions (Nor/Cent/So Cal) would help a lot.

Nico Wrightwrote:

ALSO! Good god it's 1.65 GB!!! 

No, California is 290MB.  That's about half of one percent of the storage on a typical 64GB phone.

Nick Wilderwrote:

No, California is 290MB.  That's about half of one percent of the storage on a typical 64GB phone.

Then why was my phone reporting that MP was holding 1.65GB in documents and data? I had to delete it.  Hoping that reinstalling will fix that.

Nico Wrightwrote:

Then why was my phone reporting that MP was holding 1.65GB in documents and data? I had to delete it.  Hoping that reinstalling will fix that.

You could have dowloaded photos, other areas, etc.  Depending on the OS, some phones (and our app) are not good at releasing space that is no longer used.  So if at one time you had a lot downloaded, the app may continue to hog all that space even if you've removed some areas.

It's easy to experiment - delete and install the app so you have a "clean" start.  Check the storage.  Install an area.  Check the storage again and see what happens.  Try downloading photos. Repeat.

Ok that worked.  When you bookmark areas does it download all of the photos and data for that area?  If so that explains the insane bloat in my storage.  I didn’t realize that and kept bookmarking areas and never undoing it.  Be good to have a distinction between downloading and bookmarking.

Bookmarking is just a database flag and does not trigger any additional downloads.  

Looking at photos does download them and will increase storage.  Unlike a web page, when you look at a photo in the app, it is stored on the app even after you move on to looking at other things.

Oh.  Thats not good.  How do you clear the images? Do you just have to delete and reinstall? Or delete documents and data from storage periodically? So the more browsing of routes you do on the app the more memory it eats up.  Seems like the images should be temporarily cached and then purged...  not to tell you how to do your job or anything!

To clarify: only if you look at the large size image (tap a thumbnail to see it full screen).

In the "Manage Areas" page, on the top right you can tap "Photos" and see if there is anything to delete.