Expert customer service from Backcountry.com

Scott McMahon wrote:Both are controlled by big players, but I think BC.com is still private.

BC.com is private in the sense that it's stock isn't traded on the public exchanges, but it hasn't been the "privately owned by the founders" startup in quite some time:

[from Wikipedia:]

On May 7, 2007, it was announced that a controlling stake in Backcountry.com was sold to Liberty Media Corporation, which also controls QVC and other e-commerce companies.[5] This transferred effective ownership of the company to billionaire John C. Malone.

On July 1, 2015, TSG Consumer Partners purchased Liberty's stake in Backcountry.[7]

On December 11, 2015, Backcountry CEO Jill Layfield resigned from her position as Backcountry.com CEO after working for the company in various capacities for 11 years.[8]

Liberty Media: libertymedia.com/overview/a…

TSG Consumer Partners: tsgconsumer.com/partner-com…

Marc801 wrote: Liberty Media Corporation, which also controls QVC and other e-commerce companies.

And also Formula un
I mean Formula 1.

Like the OP, I've had very good experiences with BC.com. I also have a local store (hell, I used to be part owner), and always turn to them first, but when they don't have something and can't easily get it, I use the big internet sources.

I agree with the "shop local" idea, but unfortunately there are very few climbing equipment stores in the south-east(or at least near me). So some people have no choice.

Backcountry is awesome. I've never once been unhappy with an interaction with them. Plus their website is way better than Moosejaw's.

I can't wait until we get personalized drone delivery service of my wag bags when I'm climbing at thunder ridge so I can leave them fully loaded on the trail.