Don't buy from 123Mountain.com

I saw about a month ago on their site where they said they had the DMM Grip belay device in stock. I contacted them about it, and they still insisted they had it in stock. I was weary and didn't order it because I knew it hadn't hit the market yet.
Glad I bailed on that transaction. Now I know thank's to the OP. Sorry about your ordeal though.

Here's their return policy. No returns on Sale items? Huh

100% SATISFACTION

UNLIMITED RETURN POLICY

Not stoked on your gear? Looking to return it? No problem, we have an Unlimited Return Policy as long as item(s) is/are in UNUSED CONDITION. We try to guarantee complete satisfaction with unlimited lifetime returns. If at any time - now, next month, in 30 years - you're not 100% satisfied, send your gear back for a refund. No questions asked. Check out Return Policy Page. No returns on sale / promotional / discounted items, though.

badabing wrote:I'm guessing the link below is the facebook profile for 'Anna Goumas'. facebook.com/sofia.goumas?f…;pnref=story And here is the profile for Oliver: facebook.com/olivier.goumas…

His profile pic is a goats ass.

I just called and asked to speak to the owner. This foreign guy started screaming at me that I was a stupid entitled American POS. Then he told me to go fack myself and hung up. All I said was "Can I speak to the owner?" Classic. I think im gonna call back later. To the people who got screwed call this clown (copper location was the only one who answered their phone) Warning: This guy is a nut.

I live in Lakewood so I stopped by 123Mountain's retail store once. It's tiny, far smaller than their massive online selection would suggest. They won't even let you into the store at all without buying a membership, which is a major WTF.

What they have is really good SEO, because they import entire manufacturers' product catalogs into their store database, but they don't stock any of it. I'm surprised you got anything at all.

Avoid like the plague.

Jim Turner wrote:Here's their return policy. No returns on Sale items? Huh 100% SATISFACTION UNLIMITED RETURN POLICY Not stoked on your gear? Looking to return it? No problem, we have an Unlimited Return Policy as long as item(s) is/are in UNUSED CONDITION. We try to guarantee complete satisfaction with unlimited lifetime returns. If at any time - now, next month, in 30 years - you're not 100% satisfied, send your gear back for a refund. No questions asked. Check out Return Policy Page. No returns on sale / promotional / discounted items, though.

Wait. "Unlimited return policy"? But as long as the item is unused???? After "...next month or in 30 years"???

we should email them the link to this thread in hopes that they would chime in for some clarification and explanation. Or maybe for just some entertainment according to C.Holts post.

C. Holt wrote:I just called and asked to speak to the owner. This foreign guy started screaming at me that I was a stupid entitled American POS. Then he told me to go fack myself and hung up. All I said was "Can I speak to the owner?" Classic. I think im gonna call back later. To the people who got screwed call this clown (copper location was the only one who answered their phone) Warning: This guy is a nut.

Sounds like the "Soup Nazi" from the old Seinfeld episodes....

You guys are missing the fine print.
Not stoked on your gear? Looking to return it or make an exchange? No problem, we have an Unlimited Return Policy as long as IT'S IN SELLABLE CONDITION: we guarantee complete satisfaction and an unlimited return policy. If at any time -- now, next month, in 30 years -- you're not 100% satisfied, send your gear back for a full refund of purchase price. No questions asked. Please note that you are responsible for shipping costs, even free outgoing shipping costs. The shipping was maybe for free to you but we did pay for it. No return on Sale/promotional/ discount items. Any discrepancy must be mention in written under 14 day after delivery .To insure the safety of our customer we sell and to comply with State Law on all climbing equipment (example load bearing equipment like a harness or carabineer), Safety Items, sleeping bag, underwear and swimming wear purchases are final sales.

So essentially, you can return any gear, as long as it's unused in 30 years but ONLY if you make a claim within 14 days of delivery. WTF?

Noah Yetter wrote:I live in Lakewood so I stopped by 123Mountain's retail store once. It's tiny, far smaller than their massive online selection would suggest. They won't even let you into the store at all without buying a membership, which is a major WTF. What they have is really good SEO, because they import entire manufacturers' product catalogs into their store database, but they don't stock any of it. I'm surprised you got anything at all. Avoid like the plague.

They probably have to do this to keep the line of unsatisfied customers from going in and raising hell.

Be very careful of these people. They have been running these scams all over the world for a long time.

Check the Arctica Race FB Page. That manufacturer even posted a scam alert about them.

facebook.com/ArcticaRace/ph…;theater

Here is a French page from their problems there: societe.com/bilan/tignes-an…

They have operated under Mountain Black, 123Mountain, Tignes And Temptation and others in the UK and in France.

Their names are Olivier (goes by Oliver in the U.S.) and Sofia Goumas. Bad news.

Brandon Alke wrote:Mountain Gear SAME BS... Got my panties in a knot cause of some thread on here saying that Totem cams were 25% off. I'd like to hear from the guys on that thread if they have got their orders.. Didn't bother to check the site feedback before ordering. Well I haven't got them or an email, it's been a month, they've hung up on me when I've called twice. Saying my phone was scratchy.

My experience with Mountain Gear has been good. I think they are a reputable company. Sorry you've had a bad experience.

FrankPS wrote: My experience with Mountain Gear has been good. I think they are a reputable company. Sorry you've had a bad experience.

same...

A friend of mine and I both got our Totem cams with no trouble through the recent sale at Mt. Gear. It would be a mistake to lump them together with 123 Mt.

Never had a problem with Mountain Gear.
Uh, maybe your phone really is scratchy...

Nathan Self wrote:Never had a problem with Mountain Gear.

Same here the few times I ordered from them.

Mountain Gear has always treated me right, I've purchased from them many times. Their return policy isn't quite as good as REI, so I typically go to REI for harnesses and shoes (I'm very picky about those!) but use Mountain Gear for everything else.

Can't even compare Mtn Gear to 123Mountain

I made the mistake of ordering a rope from this company (123Mountain), whom I have never heard of, because it seemed like a good deal. Used a credit card to order & later got an e-mail saying that they can't accept credit cards for "non returnable items" and asking for an alternative form of payment-specifically, Bitcoin, Western Union, a bank transfer, etc.
I don't do Bitcoin and am not willing to give out my bank account and routing numbers, so I cancelled the order.
Googled the company afterwards and they have MANY really horrible reviews.

Have never had any issues with Moutain Gear-legitimate company

My totem cams arrived from Mountain Gear promptly and hassle free.

Mountain gear is great. They are small, but they try hard.