Bad customer service experience with Fixe Hardware

mapeze

i would love to chat with you about business

please touch base with me

kevin@fixehardware.com

or better yet

714 642 5354

thanks

kevin daniels

Kevin Daniels aka KD wrote:mapeze i would love to chat with you about business please touch base with me kevin@fixehardware.com or better yet 714 642 5354 thanks kevin daniels

See above comment regarding Black Diamond cams coming soon.....

I can, and do, fire clients. It is REALLY fun. Prolly worth the costs of lost revenue. But here's the thing: When you have a dickhead for a client, you are going to lose in the end anyway.

I am all for working angles and getting deals. My beef w/ Kenan is that it was at the wrong point in time. Especially since he opted to fork over $80 per unit in the 1st place. Who the fuck does that!?! Thats like just walking up to the ticket window in Vail and paying full face value; then the absurdity sets in with the come back of "hey, you need to comp me a lunch or something b/c I could have got this cheaper at King Soopers".
I'm surprised at Kevin's restraint. Personally, I would have added a comment ending with "....and the horse you rode in on too."

I like the idea of using neg publicity in a public forum to keep biz's in check. Much better than government regulation. But you can't bring it about by being a retarded consumer.

Everyone here who declares they ain't buying Fixe b/c Kevin ain't warm and fuzzy are full of shit. If Fixe has the right gear at the right price, you'll buy it. Same w/ Totem or BD. Faux outrage.

I sold used cars for a month back in '84. Here's some of our customer service words for problem customers:
"Are you looking for a good buy? Well then, GOOD BYE!!"
"You need your wife here before you can negotiate the price? Take the car, go pick her up, let her drive it. After she's done, come back here and we'll dicker."

Holy Crap, this is probably the best of Boulder inner children of the corn self-implosion topic we've ever witnessed!

Dead African babies are rising to the zombie apocalypse as we speak....

THANK YOU FOR THE "HORROR"!!!

Buff Johnson wrote: THANK YOU FOR THE "HORROR"!!!

+1

LMFAO

Do dead african(zombie) babies climb?

Apparently so.

Just remember rules #1, #28, and #8, and maybe also #2 and #6

No worries Buff, I got a rule list up to #344. Sometimes I break them. Breaking rules gives me a warm fuzzy feeling inside, like I swallowed a small kitten.

Doh! So much fail! I missed the Zombieland reference. Too eager to make my own witty comment. So if Elena pops up is double tap the right strategy?

Hey folks, pardon the interruption to the stoning but before you crucify Kevin Daniels/FIXE USA please be considerate enough to thank him for his generous support of us climbers via the two prolific anchor-replacement organizations in the country, The American Safe Climbing Association (ASCA) and Climbing Magazine’s Anchor Replacement Initiative (ARI). Rhetorical question: what percent of climbers have donated, habitually or ever, to either? Stainless ain’t cheap but, oh boy, isn’t it pretty, especially when you’re flyin’ past it?

^^^^^+1

Sorry Delta Bravo...I would buy Fixe's wares if they were selling cams for $25 each. Fuck it...I'll pay full retail before I succumb to that BS. I make way to much $ to fuck around with someone over $25! Hell...most guys blow that on 4 meals at Burger King! LOL.

Awww Kenny...do we have to bring animal rights into this debate as well?

Kevin's email strikes me as blunt but not rude. Apparently a lot of folks need their bad news sugar coated.
I agree with Delta Bravo, I'm going to buy the best gear at the best price. I don't need a smiley face on the receipt.
Mark

ABB wrote:Hey folks, pardon the interruption to the stoning but before you crucify Kevin Daniels/FIXE USA please be considerate enough to thank him for his generous support of us climbers via the two prolific anchor-replacement organizations in the country, The American Safe Climbing Association (ASCA) and Climbing Magazine’s Anchor Replacement Initiative (ARI). Rhetorical question: what percent of climbers have donated, habitually or ever, to either? Stainless ain’t cheap but, oh boy, isn’t it pretty, especially when you’re flyin’ past it?

Habitually to the ASCA. And yeah, SS sure is purdy, so thanks Kevin. Now, if we could only get Kevin to quit selling plated hardware, then we would all be better off!! Probably even the poor ol' OP.

What's wrong with plated hardware?

I have inspected my plated gear placed in '88 and it is fine. Plus, nothing shines as bright as a fresh line of non-painted plated hangers when the sun hits. its like a set of runway beacons you can see a mile away. Perfect for a Rock Nazi DB such as myself.
Full disclosure, I get a bag of 100 Fixe plated hangers on about a every-other year basis. And I always wait Kevin out until he puts them on sale for under $2 per unit.

Yeah, no shit I've pulled plated 5 piece rawls I placed in the early nineties with ss hangers and they are bomber right down the threads. Not to say that would be the case in all areas but I would say in most cases they are fine and probably after 20 years bolts should be replaced no matter what they are.