Fixe Alien sent in for repair, over one month later I don't know where my cam is
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Purchased the green alien evo lite. The trigger wires broke, and I needed to get them repaired. I couldn't find trigger wire repair kits for the new aliens, so I contacted their support email, resulting in me sending in my cam for repair. This has been ongoing for over a month, and I still don't know the status of my cam. |
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I think Fixe's customer service is terrible. I contacted them in April about a cam that I suspected was missing a rivet (see mountainproject.com/v/malfu… ) and after sending them an email, a message via FB, and leaving a voicemail, I gave up on them and sent the alien back to the store I got it from, and exchanged it for a totem. |
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claty wrote:Yesterday I FINALLY got a call from Fixe -- a 13 minute screamfest from the owner yelling at me for filing a complaint and telling me how much of a hassle it is, now that his lawyers and liability insurance company were involved. Kevin ended the call by telling me that I should have continued working with him instead of getting others involved.That's pretty good stuff right there. LOL. I'll stick with Metolius and Totem. |
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Fixe is just keeping the CCH Alien experience authentic. |
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Ray Pinpillage wrote:Fixe is just keeping the CCH Alien experience authentic.LOL, love it! |
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Nathanael wrote: That's pretty good stuff right there. LOL. I'll stick with Metolius and Totem.Amen |
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I also had to send in a yellow evo lite for broken trigger wires. I sent several emails over about a two or three month period about the status of the cam. I was about to send fixe one of those emails about how disappointed and angry I was but never got around to it and was surprised one day when I saw a package from fixe in the mail. I mean the customer service was bad it took forever to get a product back that obviously has a faulty design. Inevitably I'll have to send in the new evo lite because I'm sure the trigger wires will break again in the same place. Even though it took forever I did get a new cam. My recommendation for the future would be to not buy the evo lite style cams just buy the older style and you can replace the wires yourself. What is that old saying again? oh yeah... patience is a virtue.... |
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Same story, different day. This issue has been addressed before on a different thread. Fixe = great gear, CRAPPY SHABBY CUSTOMER SERVICE! |
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Ally McBeal wrote:Fixe = great gear, CRAPPY SHABBY CUSTOMER SERVICE!If the gear was all that great you wouldn't know the customer service wasn't. |
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Ally McBeal wrote:Same story, different day. This issue has been addressed before on a different thread. Fixe = bolts, hangers and other hardware, CRAPPY SHABBY CUSTOMER SERVICE!Fixed that for you. |
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1. dont buy the new alien lites if you cant replace the wires yourself (requires you to take a small drill bit, drill out the fitting, and then use solid wires or tie off/crimp flexible ones) ... at least the old style you can easily replace the wires yourself |