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Nomic head movement


Original Post
earl mcalister · · Las Vegas, NV · Joined Aug 2010 · Points: 175

I wonder how much the epoxy and larger bolt would mess with the swing though?

Gunkiemike · · Unknown Hometown · Joined Jul 2009 · Points: 2,790
wooddottir · · Unknown Hometown · Joined Nov 2014 · Points: 755

There are so many ways to fix that wobble. Have at it and show us what you did.

earl mcalister · · Las Vegas, NV · Joined Aug 2010 · Points: 175

Just wanted to update. Petzl set me up with a new pair for free if anyone else is having the same problem.

JasonSH · · unknown · Joined Apr 2015 · Points: 90
earl mcalister wrote:

Just wanted to update. Petzl set me up with a new pair for free if anyone else is having the same problem.

That's good to hear! I've wondered about the potential problem for the future and wondered if Petzl would stand behind them or what.   it's what these companies should do, it really galvanizes the customer/company relationship in my eyes. Makes for many a return and steady customer. 

Gunkiemike · · Unknown Hometown · Joined Jul 2009 · Points: 2,790
earl mcalister wrote:

Just wanted to update. Petzl set me up with a new pair for free if anyone else is having the same problem.

I assume you had to send the wobbly tools back to Petzl.  If they didn't want/need them returned, LET ME KNOW.

earl mcalister · · Las Vegas, NV · Joined Aug 2010 · Points: 175

Yes I was surprised. The tools were made in 2011 therefore far beyond the 3 year warranty. They even let me keep my half used picks so I only sent the handles and they sent me new picks as well. I was happy.

Tim Neumann · · Unknown Hometown · Joined Feb 2017 · Points: 40

Well done Petzl. That’s the kind of marketing that actually works best. 

Guideline #1: Don't be a jerk.

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