Black Totem Frayed Cables


Original Post
Alexander K · · The road · Joined Oct 2014 · Points: 45

I recently noticed that the cable wires on my black totem have already started to fray after ~20 placements, it's never even caught a fall or been used aid climbing. The cables on the black seem to protrude a bit when fully contracted (unlike the blue and larger sizes). 

I have three blue totems that have been dropped, whipped on, one even ripped in a fall and their cables are all fine. Anyone else notice this? It seems like it might reduce the longevity of these small cams.

Tomily ma · · Unknown Hometown · Joined Jan 2011 · Points: 290

The good news is you can probably still sell it for $100. 

mapeze · · Unknown Hometown · Joined Aug 2010 · Points: 0

Hello,

I' m Mikel from Totem. The frayed loading cable affects the strength of the device. You should stop using it immediately. 

I would never expect this cable fraying without aiding or whipping on it. We would be happy to pick-up your cam for inspection and replace it by a new one for free. Please, contact info@totemcams.com.

Ryan M Moore · · Philadelphia, PA · Joined Oct 2014 · Points: 0

Well that's some customer service, totem reps find you.

Guideline #1: Don't be a jerk.

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