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6th time in 3 years to send items back to Arcteryx. Is it me?

Original Post
Mikeybarro · · Unknown Hometown · Joined Jan 2014 · Points: 15

So I think I may have posted something similar about this before, but I love arcteryx, their mission, their passion, and their products. But I'm having some frustrations. Soon I will have sent back 6 items in the past three years to them for warranty. I'll go through a short list with the warranty's response and I would like y'alls opinion. Is it me? Is anyone else having these issues?

1. Received Alpha SV from online retailer with a hole in it. (patched for free)
2. 1 yr later- discovered leakage in the seems of that same Alpha SV (replaced for free)
3. 1 yr later- discovered delamination in the collar of that Alpha SV replacement (replaced again)
4. Same week- discovered seem separation in gamma lt pants (fixed for free)
5. Same week- discovered delamination in venta sv (replaced with cerium lt at no extra cost)
6. months later (last night)- a baffle in my cerium lt burst while I was at a house party for no apparent reason. I didn't even notice until a bountiful supply of down feathers filled the room.

My friends ask me why I keep buying from them, and I had to seriously consider this question. Right now the only thing keeping my loyalty has got to be their awesome warranty. But I don't know if they will cover the last item. Does anyone else have these issues at all with them? This seems weird. (granted item number 1 may not be Arcteryx's fault)

George W · · Unknown Hometown · Joined Sep 2015 · Points: 8

I've collected 4 Arcteryx pieces in the past 3 years, and had no problems. Own the Alpha AR, Cerium LT, Psiphon FL, and Alpha Comp. I don't use these for everyday stuff, so they get various amounts of use from 15 days a year to 60 days. Each one has been washed 2 or 3 times, per instructions.

Jake wander · · Unknown Hometown · Joined Aug 2014 · Points: 175

I have put a few of their jackets "through the wringer" with no issues. The main item I've used from them is the atom lt and it has stood up to some serious punishment despite the light weight material. I almosy exclusively use their stuff for climbing so it doesn't go through everyday use (like going to house parties), but they've stood up to a lot.

Dharma Bum · · Glen Haven, Co · Joined Jul 2008 · Points: 585

I've worn the same pair of saloppets for over 15 years. Yeah they are showing some wear, but no holes or patches. Got them for half price too. I have a first generation soft shell that is even older. Maybe their old stuff was made better.

rgold · · Poughkeepsie, NY · Joined Feb 2008 · Points: 525

I've never had any problems with anything from Arteryx.

Scoop · · Unknown Hometown · Joined Nov 2014 · Points: 45

Strikes me as bad luck. They stand behind their gear. I honestly don't know who makes higher quality gear, except maybe Patagonia.

Willie Wilson · · America · Joined Aug 2010 · Points: 125

I think it's you.

RockinOut · · NY, NY · Joined May 2010 · Points: 100

Delamination is usually from suncreen or bug spray, especially around the collar or cuffs of the sleeves.
Sounds like you use them for everyday use, bringing the cerium lt to a house party. Who knows who did what to it while it was in the house. Cerium LT is one of their lightest jackets. Anything LT is going to be their lightest weight. I was told by one of the sales reps in their NYC location that he would never recommend the LT version of anything, it's an ultra light garment meant to cut weight for those counting grams, but its not durable.

Nat D · · Seattle, WA · Joined Nov 2015 · Points: 765

I've never had a problem. I do make sure and only use their gear when the situation fits the design intent of the piece.

For what we pay, I hate to incur any extra wear and tear unless I really need the qualities of a particular item.

sclair · · SLC, Ut · Joined Jan 2012 · Points: 30

I've had problems but with different gear. I had tie in points wear out in less than a year when I was climbing at a gym that had us attach lockers from our belay loop to a figure-8 on a bight. However, I have also had great success with clothing. I did notice that items I was dissatisfied with were issues for other people, and that those issues were addressed with newer models.

Mikeybarro · · Unknown Hometown · Joined Jan 2014 · Points: 15
Nat D wrote:I've never had a problem. I do make sure and only use their gear when the situation fits the design intent of the piece. For what we pay, I hate to incur any extra wear and tear unless I really need the qualities of a particular item.
That's probably a good point. I may have made the mistake of taking the quality of Arcteryx to be near bullet proof and thus should be able to withstand casual use.
that guy named seb · · Britland · Joined Oct 2015 · Points: 205

It does indeed appear you are confusing excellent build quality with excellent durability, you got really unlucky with your Alpha SV purchase and lamination is kind of a gamble, on one hand it can work forever and be perfect but on the other hand it can start to peel off in a day, lamination is definitely the way forward but it's still in it's infancy so it's expected to have delam issues some time in a products life. The Cerium lt is super fragile and really best as a alpine/backpacking piece definitely not for everyday wear and out of it's element. I had a pair of gamma rock pants for for the last 4 years and have been nothing but excellent in their service with no undue wear.

Guideline #1: Don't be a jerk.

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