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Camelot with Incorrectly-Attached Trigger Wire


Original Post
beaujean · · New York City · Joined Sep 2010 · Points: 25

I climbed on this #3 Camelot for six or seven years before someone pointed out that one of the trigger wires is incorrectly attached. Duh!

CAMELOT TRIGGER WIRE
However, the extreme loss of face I felt at not having noticed it didn't keep me from calling BD and asking their address so I could send it in for (free) repair.

They said I'd have to pay for the repair.

Shouldn't they do it for free?
John Wilder · · Las Vegas, NV · Joined Feb 2004 · Points: 1,530

Most companies go by the "tell us about any issues within X amount of time and we'll take care of it" rule.

By any standard, 6 or 7 years is way past that. It obviously didn't affect the performance of the device for you, so asking for a free repair of a non-issue seems a bit much.

I suspect if you had told them before you used it 6 years ago, you would have either gotten a repair or replacement at no charge.

beaujean · · New York City · Joined Sep 2010 · Points: 25

I suspect you're right :o)

OAW King · · Unknown Hometown · Joined Oct 2009 · Points: 50

Nope, it was their fault, so they need to fix it. This is a no brainer customer service issue.

Read Januskiewiecz · · New England · Joined Oct 2010 · Points: 205

This isn't a no brainer customer service MUST fix issue. As stated above there is a reasonable time frame you should be able to find out an issue and call it out. ( If this was something that was safety related I'd say otherwise. Such as Camp Blade runners recall) But a trigger wire? After extensive use and time there is a very blurred gray area of who actually is at fault. No offensive to the OP but I don't know you and nor does the company so who is to say he didn't do a trigger wire repair himself and screw it up? A lot of people have solid moral fiber a lot of others not so much. To many people take advantage of the system and these sorts of discretions after time and use need to be in place to protect the company. This is why many large retailer in the outdoor industry have changed return policies over the last few years. To many shit heads taking advantage of the system and ruining it for the those it would help and who would not take advantage.

Matt Himmelstein · · Orange, California · Joined Jun 2014 · Points: 125

It does not appear to be functionally compromised. Sure, it is in the wrong position, but you have been using it with no issues for 6 or 7 years, and it looks like it has tons of use on it.

You could try again, with a "come on, really? You are not going to fix this QA/QC issue?" approach, but if they say no again, pay for yourself next time you send the cams in to be reslung.

gavinsmith · · Toronto, Ontario · Joined Feb 2014 · Points: 83

Could easily have been a botched trigger wire repair from their perspective. Did you buy it new?

Greg D · · Here · Joined Apr 2006 · Points: 871

So the cam has been working perfectly fine for seven years, there is no safety issue and you want a free repair? Are you effing kidding me?

steverett · · San Diego, CA · Joined Feb 2012 · Points: 105
gavinsmith wrote:Could easily have been a botched trigger wire repair from their perspective. Did you buy it new?
The C4 has a riveted head on the trigger wires; I would assume the repair kit has the older style with the bent-over wires. So you could tell from a photo if it was redone.

Camalot

If you want to fix it, you could DIY, which is cheaper than having them do it (and it comes w/two trigger wires, so you'd have a spare):

blackdiamondequipment.com/e…
grog m aka Greg McKee · · Unknown Hometown · Joined Aug 2012 · Points: 70

I have seen a few trolls in my day...I think this one is well done. 6/10

beaujean · · New York City · Joined Sep 2010 · Points: 25

I bought it new.
Seems to me that the trigger wire has only one function, to shape the tool so it'll fit into the rock. I can't imagine that when the cam is well placed the location of the trigger wire would compromise its functionality — though I'm open to hearing dissent on this.

eli poss · · Durango, Co · Joined May 2014 · Points: 456
beaujean wrote:I bought it new. Seems to me that the trigger wire has only one function, to shape the tool so it'll fit into the rock. I can't imagine that when the cam is well placed the location of the trigger wire would compromise its functionality — though I'm open to hearing dissent on this.
The only functional problem would be if the trigger wire contacted the rock when loaded and snapped. It would still protect you but it may not come back out. Seems kind of far fetched, though. I wouldn't worry about it too much
Brian L. · · Unknown Hometown · Joined Feb 2016 · Points: 90
eli poss wrote: The only functional problem would be if the trigger wire contacted the rock when loaded and snapped. It would still protect you but it may not come back out. Seems kind of far fetched, though. I wouldn't worry about it too much
Impacts head width, but on a piece that size it probably never matters.

And as far as retrieval, again on the piece that size it's fairly easy to reach in and manually disengage the cam. Worst case you need a nut tool.
Guideline #1: Don't be a jerk.

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