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Good customer service from Atomik

Original Post
Mark E Dixon · · Sprezzatura, Someday · Joined Nov 2007 · Points: 564

I ordered a couple of campus rungs from them to supplement my hang board.

One of the rungs had an issue, I contacted them and they had a replacement in the mail the next day!

Also very helpful when I asked about how best to cut a rung in half.

I was worried the texture would be too coarse for hanging, but no problem, especially after a little sandpaper.

Spencer Nielsen · · Unknown Hometown · Joined Oct 2016 · Points: 0

I just purchased some holds, bolts and a couple pre drilled boards with the T Nuts. The package showed up and one set of holds had bolts and the other didn't. I emailed them and let them know what happened and offered to have my sister pick up the bolts from their warehouse as she was driving south for vacation. They gave her the bolts and some freebies (More holds and a T wrench) and said sorry. I was impressed. They do have great customer service.

Guideline #1: Don't be a jerk.

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