I just purchased some holds, bolts and a couple pre drilled boards with the T Nuts. The package showed up and one set of holds had bolts and the other didn't. I emailed them and let them know what happened and offered to have my sister pick up the bolts from their warehouse as she was driving south for vacation. They gave her the bolts and some freebies (More holds and a T wrench) and said sorry. I was impressed. They do have great customer service.