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I got shot down on a return to rei today...


J Q · · Unknown Hometown · Joined Mar 2012 · Points: 50
Leo Paik wrote: So, such practices hurt the rest of us in the end. Please don't abuse return policies.
Nope, they don't hurt me at all. I would like to end this by encouraging everyone to return everything they own to REI, it's their fucking cosmic Karma. There used to be outdoor shops, REI is a miniscule step above Wall-mart. They helped to ruin the industry, now we should help to ruin them.

Where oh where is Michelle now?
Hank Caylor · · Glenwood Springs, CO · Joined Dec 2003 · Points: 615
NC Rock Climber wrote:This thread has progressed to the point where it needs Michelle.
Well played sir, I raise you one tiny Russian twerkstress!
youtube.com/watch?v=_Vnwmpb…
FrankPS · · Atascadero, CA · Joined Nov 2009 · Points: 275

Michelle and the Twerker are good, but what about this:

http://www.youtube.com/watch?v=9dSka6K3X-c

NC Rock Climber · · The Oven, AKA Phoenix · Joined Dec 2009 · Points: 60
Hank Caylor wrote: Well played sir, I raise you one tiny Russian twerkstress!
I have been bested! That video is simply amazing. Cheers!
Buff Johnson · · Unknown Hometown · Joined Dec 2005 · Points: 1,145
Josh Allred wrote:I had to google trolling to see what the heck everyone is talking about.
it's when a vile beast enters the grounds of hogwarts
highaltitudeflatulentexpulsion · · Colorado · Joined Oct 2012 · Points: 35
mediocre · · Unknown Hometown · Joined Jul 2013 · Points: 0

Is there really anything else to add after that?

Buff Johnson · · Unknown Hometown · Joined Dec 2005 · Points: 1,145

the guidelines of safe lifting

Rick Blair · · Denver · Joined Oct 2007 · Points: 266

Wonder if REI would process a return on that egg?

mediocre · · Unknown Hometown · Joined Jul 2013 · Points: 0
Rick Blair wrote:Wonder if REI would process a return on that egg?
It depends on what the egg was marketed for.
Cornelius Jefferson · · Unknown Hometown · Joined Apr 2006 · Points: 105

The other people in that video are hilarious,what a weird scene

Props to the girl she's got some MOVES

20 kN · · Unknown Hometown · Joined Feb 2009 · Points: 1,346
Leo Paik wrote: They have to, otherwise they won't survive.
Something like the top 200 richest CEOs in America have more money than the bottom 100 million combined. And consider those CEOs only get a miniscule fraction of their corporate profits. Pretty sure it's safe to say most large corporations can take a pretty serious beating before getting anywhere even close to the red zone.
marty funkhouser · · Unknown Hometown · Joined Dec 2007 · Points: 30
20 kN wrote: Something like the top 200 richest CEOs in America have more money than the bottom 100 million combined. And consider those CEOs only get a miniscule fraction of their corporate profits. Pretty sure it's safe to say most large corporations can take a pretty serious beating before getting anywhere even close to the red zone.
Companies servicing the outdoor industry are not large corporations and yes, they can and do lose money: (large corporations can also lose money)

BD financials
Burrrrlyboy · · Unknown Hometown · Joined May 2014 · Points: 0

Does anybody have access to a graph of areas where the losses occur at REI and their percentages? Also, what types of sales/rentals make most money for them? I used to average $2,000 a year of purchases at REI. I stopped shopping there because they were giving me a hard time about returns and exchanges. Most of my gear now is either traded in or purchased at the local gear shops. I rarely return or exchange gear anymore mostly because the employees at the local shops are much more helpful and than at REI.

chuffnugget · · Bolder, CO · Joined Sep 2011 · Points: 0

A guy on another Rei rant thread said that Rei's unlimited policy went away because they had soccer moms returning clothes their offspring outgrew or got holes. Word got out in the stepford wives world about Rent Every Item.

Dirtbags of any outdoor discipline are fraction of Rei's returns every year compared to moms that want this years Patagucci on their proginy.

20 kN · · Unknown Hometown · Joined Feb 2009 · Points: 1,346
jeff lebowski wrote: Companies servicing the outdoor industry are not large corporations and yes, they can and do lose money: (large corporations can also lose money)
Of course there are some large companies that can and do go under. That has been true since before any of us were born. But most large companies that have survived the economy thus fourth have a really close relationship with Benjamin Franklin. I wonder how much of a hit Exxon could take? Wal-Mart? GE?

Regardless, even with REI's flexible return policy, I dont find shopping there to be a wise investment. It's not hard to save at least 20% on gear elsewhere, and I find the cost of not saving 20% is higher than any loss I would incur by not having a flexible return policy. But that's probably because I dont return stuff unless it's broken in the box or I never used it.
sharkfin · · Unknown Hometown · Joined May 2014 · Points: 10

I am very curious to know where REI takes it's losses. Big corporations have a way of writing things off and jump through loop holes. I would also like to know how much they spent on advertisement last year, promoting their greatest return policy.

P.S. From personal experience I know how easy it is go get suckered into buying things on sale in stores like REI. When you are new at the sport you are relying on what the sales people tell you about the product. I always figured, if I'm spending all that money and it does not work for me I can bring it back and exchange it for something that might work. I suppose it was a bad timing with all the soccer moms returning their kids gear. I assume the poor knowledge base of their sales people is contributed to poor employee retention.
Now that I learned to do my research, I don't go to REI just because they pissed me off. Supporting local gear shops gives me a much fuzzier feeling too.

Jim Titt · · Germany · Joined Nov 2009 · Points: 490
20 kN wrote: Of course there are some large companies that can and do go under. That has been true since before any of us were born. But most large companies that have survived the economy thus fourth have a really close relationship with Benjamin Franklin. I wonder how much of a hit Exxon could take? Wal-Mart? GE?
The bean counters only tolerate so much of a hit though before they start shutting things down, Wal Mart pulled out of Germany after losing around $100m a year for 8 years and took a $1bn hit.
Scott McMahon · · Boulder, CO · Joined Feb 2006 · Points: 1,425

Just personal speculation I'm sure returns didn't kill their bottom line, but obviously shrinkage (not Seinfeld) does add up.

IMO it's when people start bragging on the internet about how easy it is to rip off a company that's when the beancounters get motivated.

Derek Wright · · Unknown Hometown · Joined Mar 2017 · Points: 0
Locker wrote:^^^ You quit whining too you big baby and go eat another five pounds of M&M's!
I see this is an old thread, but I couldn't resist when I realized that was Locker.

Locker is just mad because Clay found Lockers pic on the nets and used it as his thumbnail, he probably wouldn't have said anything, but he's also apparently Jelouse Clay can afford more M&M's...
Guideline #1: Don't be a jerk.

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