Valley Giant Issues
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Josh Janes wrote:Thanks for sharing this info, Matt. I was about to contact him and order one, but I think I'll hold off. I get that he's (probably?) a one-man operation and that he makes them to order, but that doesn't excuse poor communication. A six-month wait time is fine if it is communicated up front. Unfinished cam lobe surfaces are fine if that's the new method of construction (but again, explain this up front). For what it's worth, every VG 9 I've seen and used (including the ones pictured on the VG website's "Using a Valley Giant" page) have had finished, toothed lobe surfaces. I think they are awesome, beautiful cams, but inconsistent manufacturing doesn't exactly breed me confidence in a piece of gear. I don't understand why people are mocking you when you shelled out good money for a product that not only doesn't meet your expectations but doesn't even live up to the designer and manufacturer's standards. I would not accept this at all and if he continued to ignore me I'd get my credit card company involved.Why does it always have to be one of " YOU GUYS" a "General" Adnauseator? What is that, segmentation through seniority? Any way read the posts, most pointed out clearly to there being little to no issue with the function. Adding the busy work of milling in channels, to provide essentially cosmetic appeal Taking the time to create a jig, adding a step, cutting into a perfectly good cam lobe? That would show worse business practice. I do see the "Dulling the edge" suggestions, that seems more a personal choice, a modification, that may not be needed. Get on some thing with them before the buyers remorse takes hold, if it isn't to late already. "" Matt Thomas wrote:definitely sharp enough to cut into slings when stuffed into a pack"" Two VGs >> One stuff sack, 4 VGs One carried Three in the stuff sack ))(%^} if you plan to carry more than 6 big cams . . ? .ive got a few skinny 5s & 2x6s . . .Can I come along ?)(( They carry best 'on-board' Not inside your pack, unless you carry a very big pack. They ride well underneath. - sleeping bag style. Also, two or three leap fogging Climbs and they will need to meet a file or # grit, 3eM makes a great Sanding block. If you want one you should not hesitate due to one individuals experience. You can verify that some of the climbers who have responded are Lifers" who both own and use the tools for the designed purpose. They are not meant to have teeth it is a surface/ strength of lobe area Non-issue. Yo! Man ! Windexxxx, so on! better than the beaten kitten in the ally referance that was employed to such great effect that it got a ssrly? From an admin. ! Then all that went away - Haha hee hee . Dude knows what he is saying , V V V V V V |
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The argument of better purchase with textured lobes may be better with small cams. But the tiny c 3's and x 4's are smooth. |
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Josh Janes wrote:Thanks for sharing this info, Matt. I was about to contact him and order one, but I think I'll hold off. I get that he's (probably?) a one-man operation and that he makes them to order, but that doesn't excuse poor communication. A six-month wait time is fine if it is communicated up front. Unfinished cam lobe surfaces are fine if that's the new method of construction (but again, explain this up front). For what it's worth, every VG 9 I've seen and used (including the ones pictured on the VG website's "Using a Valley Giant" page) have had finished, toothed lobe surfaces. I think they are well-designed, functional cams, but inconsistent manufacturing doesn't exactly instill confidence. I don't understand why people are mocking you when you shelled out good money for a product that not only doesn't meet your expectations but doesn't even live up to the designer and manufacturer's standards (whether or not the physics of teeth on a cam lobe make a difference in holding power is irrelevant). I would not accept this at all and if he continued to ignore me I'd get my credit card company involved.Perhaps I am missing it on the website, but I cannot find any mention that establishes the expectations or standards you seem to believe this cam is deviating from. There is no mention of surface texture that I can see. Maybe due to the constant changes and improvements being made. If you assume one way to be correct, that is on you. There is no mention of delivery time-frame, or a communication deadline. Assuming one, and then getting upset when you were wrong is silly and no ones fault but your own. I am not sure how it is in your machine shop, but in mine here are a few things that have delayed projects: - Breaking tooling and not being able to replace it immediately. - Material suppliers being out of stock with something that is typically consistent and easy to acquire. - Implementing design changes or improvements that either do not work or fail scrutiny. - My day job. - Climbing trips. - Family emergencies. - The holidays. Every year, without fail. - Not wanting to hit the shop this week or answer emails re: something that is going to take a long time anyway. deeeleeete. You got your custom hand-made gear. That was the only claim made by the purveyor. If you expect him to abide by rules for a game he is not even playing, have fun. |
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Great list! Allow me to dispatch them with equal ease! windexxx wrote:-Breaking tooling and not being able to replace it immediately.Okay, so TELL your customers you will have trouble making, completing, or taking on new orders. See: communication. windexxx wrote:- Material suppliers being out of stock with something that is typically consistent and easy to acquire.See: communication. Nuff said. windexxx wrote:- Implementing design changes or improvements that either do not work or fail scrutiny.TELL your customer if something like this happens and you'll have trouble making, completing, or taking on orders...or don't experiment on products you're planning on sending out the door. See: communication? windexxx wrote: - My day jobYou were hired to complete work, sorry? windexxx wrote:- Family emergencies.See, communication. No, you don't need to tell everyone exactly what happened, but if your shop (or just you) won't be churning out wingdings that were ordered, tell the customer. windexxx wrote: - The holidays. Every year, without fail.Please tell me what religion you follow that allows for 6-8 month delays in your work (and the job that lets you take this time off!). windexxx wrote:- Not wanting to hit the shop this week or answer emails re: somethingSpotty communication is one thing, but no contact, especially after a well worded and rather minor complaint. No, that's not really okay. windexxx wrote:- Climbing tripsSorry, you were hired willingly. I know, work sucks, right? Sounds like there would have been zero issue if the OP got what he was (not unsurprisingly) expecting, or at least had some correspondence when he was dissatisfied. Those are two pretty basic requests, which he made pretty timidly in his first post, warning others who might go in (not unsurprisingly!) expecting similar things. So, all that said, why does the forum smell like a chimp's arms got so pumped that he just started sh*tting right into the fan instead of slinging it? |
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You received a perfectly functional cam. Go climbing and the pointy bits will soon wear down so as not to offend your delicate hands. Yer climbing off widths right? And yer worried about some rough edges? Maybe stick to clipping bolts. |
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Some people need to stick to REI. Oh wait, you can't get a custom, artisanal cam from REI. |
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Brendan Blanchard wrote:Sounds like there would have been zero issue if the OP got what he was (not unsurprisingly) expecting, or at least had some correspondence when he was dissatisfied. Those are two pretty basic requests, which he made pretty timidly in his first post, warning others who might go in (not unsurprisingly!) expecting similar things.The transaction was for a piece of gear. Your expectations about communication are not part of the deal. Thank you OP, for helping people new to the custom realm adjust their expectations and move them closer to reality. |
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Hey Matt -- sorry you're unhappy. My $0.02: |
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Geez man, I dunno. Almost looks striated like a Totem cam. Weird. |
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After creating this thread, I received the following response from Tom: |
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Glad to see that he addressed your concerns (finally). The internet and social media have given some power back to the little guy, which overall, is a good thing. |
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^^ and THAT, my friends, is as close to a happy finish as you will see on this web site. |
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Fuck that whinging. Anyone with a man card for 9-12" cracks knew they were fine to begin with. "Boo-hoo my cable bent..." Really? He-man Wyde Card for OP revoked lol. :P Go get stuffed. In a wide crack. :) "Very strenuous, you first Royal." |