goldsmith emailed me today. I was wrong to be so impatient and quick to hostility. My sincerest apologies goldsmith
Dude, you don't have to apologize. If someone accepts your money they should at the very least afford you some fucken courtesy and answer your emails. The minimum courtesy would be to email you their lame excuse for taking forever to ship your stuff along with a clue when you should expect it. A more reasonable courtesy is to let you know they received your payment and when you can expect the package to be shipped, followed by another email after it's been shipped containing tracking numbers. The excuse that "I'm a dysfunctional, irresponsible, dirt bagging doosh, so you can expect your stuff if I ever remember to ship it is lame.
That said, I haven't had any problem buying and selling gear here so far. People have been forthcoming and reasonably prompt.
A week with no replies is ridiculous without an good explanation, period. You can write an email almost anywhere in this earth nowadays.
I've had some good experiences buying stuff. I still owe one guy twenty bones from months ago from him sending me two more screamers than he said. That made me think everyone was totally cool here.. not!
A very well known gear blogger gave me the wrong address when buying a jacket. I could have cared less about the five bucks it cost to change the shipping address but it delayed him getting paid by check for a week. I needed the jacket for a trip In the meantime I set up a paypal account when I made a donation to NEice. I contacted him and asked if I could pay him Paypal to speed things up. I also asked if he could knock twenty bucks off the price of the jacket that way there would be forty dollars towards shipping. He increased the price of the jacket twenty bucks and asked for forty dollars for shipping. I told him sorry that I pissed him off and said I wasn't sure what I did wrong but that I would pass on the jacket. I never did find out what happened.. Maybe he thought I was a scammer or the check freaked him out. The guy with the screamers and other gear cashed the check after the I got the gear.
Bill Kirby From Baltimore Maryland Joined Jul 21, 2012 281 points
I've amended the posting title to something more friendly to goldsmith. He contacted me to tell me he was climbing all week and my pack has already been shipped. That is totally fine with me, I am more than happy to wait when I have the full picture. However, I have received a few emails from his previous almost-customers. Apparently this seems to be pattern for him: selling things, receiving payment, and months later after no product arrives, finally disbursing refunds.
I am not saying this is the case now, but it has been a problem for others in the past.
I told him I would wait until the 14th for the pack before I started nagging for my refund.
Also- I am very familiar with the mail system. I snail mail almost as much as I email, and I don't think I am ridiculously impatient. The absolute slowest postage in the CONUS is 2-9 days from mailbox to mailbox. Obviously that doesn't account for the postal system's flaws or any holdups.
And as for buying/selling etiquette
Personally once I've received payment for items they are in the mail that day or the next. Tracking info is emailed to my buyers same day as shipment. Check with my previous buyers if you don't believe me.
I realize that the luckier MPers are out on climbing trips or out of contact for periods of time and that should be accounted for. Perhaps in the original item posting or subsequent emails with buyers/sellers it is helpful for a heads up if you are planning on being incommunicado for a longer period of time.
Just for the record: I am still at fault for my premature and impatient reaction and subsequent slandering of goldsmith's name. I look forward to receiving my pack soon, and hope all this MP chatter becomes irrelevant.
Everyone else I've bought and sold goods with has been great.
You are not at fault at all, Avi. The reason why you are prob getting your pack is cause you started this thread. Had you taken the passive route...he would have ripped you off. Good for you for stepping up and posting your piece on the situation.
Mark Wyss From Phoenix, AZ Joined Jan 1, 2001 250 points