Has anyone else had problems ordering gear from fish? I'm not knocking the company (quality products for a great price); just wondering if im an isolated incident or not.

Define "problems" if you could.

mountainproject.com/v/what-has-happened-to-fish/107053929#a_>>>

I've always have great service from Russ and has always meet my drop dead date.

Have you contacted him?

"problem" - ordered and paid for gear (haulbag and daisy's)....4 months later, no gear.

contacted russ (he is very polite and forthcoming, if somewhat slow in responding), but i still have no eta on the gear except for an offer of a refund. i'd rather have the gear. Fish products are GREAT!

so, i guess im not the only one.

Murdo is right.... we suk, I'm way busy, and if remotely possible I'd like to land his order on him sooner rather than later.

Contact has been made and we'll get it sorted out.

I've ordered from Fish before. It's great gear and costs less than most comparable offerings. You just have to plan well in advance of when you'd like the stuff. He worked with me for my drop dead date, and I got an awesome ledge out of it.

+1 for Fish.
Running a small business where you make things from scratch is different than running a retail outlet.
It's tough to be patient sometimes, but I've been on the other side of that coin with guitar customers waiting on an order.

My Fish experience was not exactly fast, but Russ was always upfront about when I could expect the product.

Fish is a one (or two or three?) man show, and you can tell. That is both bad and good. Sometimes things don't go as fast as planned. However, the guy that responds to your e-mail is the guy responsible, not some customer service rep repeating what they have been told to say. Each pice is sewn by someone who actually cares about quality. Russ is a climber that understands how his equipment will be used. The haul bag and duffles he made for me are awesome and I am sure they will last a lifetime. Fish is US owned, climber owned and everything is made by hand. The prices are great. After the sale, Russ stands behind his products.

In short, Fish stuff is awesome and I would buy from Russ again without hesitation.

Murdo -
For the benefit of those who won't click on the thread but will nevertheless see its title you could edit it to say

"Fish - ordering troubles? Nope. Fish rocks."

I should start a group: Eldo Prancers Who Like Russ, Anyway.

I was happy with the turnaround on my order last year.

thanks for the input everyone. and yes "Gregger man" you are right.

anyway - just to be completely clear i love the Fish gear i have borrowed from friends, small businesses, and quality products.

I am a novice buyer of Fish gear and was thrown for a bit of a loop. It is not backcountry.com. HOWEVER, id just like to reiterate that Russ was very forthright, and offered to absolutely get the order out ASAP if i had a trip planned (drop dead date).

In short - BUY MORE FISH!

Big bump for Russ, da chief FISH!!!!

i ordered a Fish One Night Stand once and it was ONE YEAR before it was finally made and shipped out to me (fabric and material shortage). it wasn't really a big deal, though, as i had made it clear to russ that i didn't need it in a hurry. he also maintained good contact throughout and answered my emails promptly. the best part is, when the ledge finally made it to my doorstep i opened the box and found he had thrown in a pair of adjustable daisies and a pair of wall ladders, as well as a handful of rivet hangers, to make up for the "ungodly delay." (his words, not mine)

cheers, russ!