Pro Deal Resoles - what's going on??
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I've used these guys exclusively for the past three years. They usually take a little longer than promised but always do a fantastic job which is why I keep going back. This time however, Pro Deal received my shoes 3 months ago, charged my credit card 2 months ago and despite over a dozen emails and voice messages, I still don't have my shoes. |
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Well... the issue is a bit different than the previous MP forum thread which largely discusses the slow but excellent work of Pro Deal. |
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New shit has come to light! |
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I've had the same problem. It has been 12 weeks since I sent in my shoes, and 8 weeks since my credit card was charged. He won't reply to phone calls or e-mails. Yesterday, I sent him a letter. Hopefully that works. I understand people get busy and stuff happens, but charging a customer and not replying to them for months is pathetic. |
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To file a complaint against Pro Deal Resoles at the Better Business Bureau - click this link |
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After 3.5 months, finally got my shoes back from Pro Deal! The quality of the work of even my latest job was impeccable. Really wish Benet can improve upon turnaround time and customer communications. |
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was there any feedback as to the route of the troubles? If he wasn't near death, I'd never go back. |